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Mango can be used to control and maintain all aspects of an organisation's QHSE compliance requirements. Broaden your QHSE knowledge with resources for all skill levels. Whether you need the latest advanced tactics, a refresher on the basics, or to start from scratch, this is your home for QHSE knowledge. Watch and listen to some Mango clients. They are just like you. Wrestling with QHSE compliance.DO THIS To Maintain A Long Term Relationship
They tell stories of before and after using Mango. They tell it like it is. Your interested parties - suppliers, contractors, partners, customers, investors, employees or society as a whole - can ificantly influence the performance of your business.
Ignoring the management of these relationships is a serious and common quality management error.
Poor relationships with your interested parties can ificantly harm your profits — this can happen through increased costs, or by a reduction in revenue. Your top and bottom lines are at risk here. I still stand by that statement. It takes money. It takes effort.
Actively managing your relationships is a great idea that will pay off. If you even do just that minimum amount, you will be streets ahead of most other organisations. Bring the customer into focus.The secret to desire in a long-term relationship - Esther Perel
How does the issue affect them? Keeping the customer in the focus will enable you to solve the problem together. Pointing the finger at each other — effectively leaving the customer forgotten in the margins — moves you exactly nowhere. Changing an adversarial customer-supplier relationship into a mutually beneficial partnership will improve quality, reduce costs, and increase market share for both parties. I always come back to what Deming says about suppliers. Instead, minimize total cost.
Relationships are never a one-way street. It Iso long term relationship much harder — and obviously, much smarter - to work with them to prevent the issue from happening in the first place. Trust can be a long-term game changer. Take the example of the company Bama, apple pie supplier to McDonalds. In all of that time Bama has never had a written contract with McDonalds.
You should consider doing the same. Kaoru Ishikawa, a key figure in the development of quality initiatives in Japan, has suggested 10 principles to ensure quality products and services and eliminate unsatisfactory conditions between the customer and the supplier. Ignore these at your peril:. QHSE Clients. Excelling in Relationship Management Actively managing your relationships is a great idea that will pay off.
Focus on Trust I always come back to what Deming says about suppliers. Takeaway Dr. The customer is responsible for providing the supplier with clear sufficient requirements so that supplier can know precisely what to produce. Both the customer and the supplier should enter into a non-adversarial contract with respect to quality, quantity, price, delivery method, and terms of payments.
Both the customer and the supplier should decide on the method to evaluate the quality of the product or service to the satisfaction of both parties. Both the customer and the supplier should Iso long term relationship in the contract the method by which they can reach an amicable settlement of any disputes that may arise. Both the customer and the supplier should continually exchange information, sometimes using multifunctional teams, in order to improve the product or service quality.
Both the customer and the supplier should perform business activities such as procurement, production, and inventory planning, clerical work, and systems so that an amicable and satisfactory relationship is maintained. When dealing with business transactions, both the customer and supplier should always have the best interest of the end user in mind. Subscribe to Updates. Recent Posts.
About Mango. Mango is a popular Compliance Management solution developed by Mango Limited. Overusers love how Mango enables them to meet all their compliance obligations with ease. Contact Mango. Connect with Mango. -Up to Mango.
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Wrong document context!